Experian Commercial Applications experienced a service interruption impacting components including Experian BusinessIQ Classic and Experian NetConnect. Engineering and incident response teams investigated and performed remediation throughout the afternoon and evening, with multiple updates between 14:08 CT and 21:15 CT describing ongoing investigation, recovery, and remediation efforts. At 21:45 CT, Experian reported that services had been fully restored, all systems were operating normally, and teams would continue to monitor the environment to ensure ongoing stability.
Posted Oct 16, 2026 - 11:23 EDT
Update
INC13462971: We identified an issue affecting Experian Commercial Applications, specifically impacting the following products: Business IQ, Net Connect Commercial, API Hub Commercial. Incident Start Time: 12:58 CT. Incident End Time: not yet provided. Customers may notice a delay or no response in accessing business for commercial applications. Multiple updates between 14:08 CT and 20:15 CT indicate ongoing investigation and remediation efforts, with technical and engineering teams actively working to restore service and mitigate the service interruption and disruption affecting Experian Commercial Applications. Components affected include Experian BusinessIQ Classic and Experian NetConnect.
Posted Oct 16, 2026 - 11:18 EDT
Investigating
INC13462971: Experian has identified an issue affecting Experian Commercial Applications, specifically impacting the following products: Business IQ, Net Connect Commercial, and API Hub Commercial. Components affected include Experian BusinessIQ Classic and Experian NetConnect. Clients may notice a delay or no response in accessing business for commercial applications. The incident start time is reported as 12:58 CT, and the status is currently identified.
Posted Oct 16, 2026 - 11:14 EDT
This incident affected: TESTING (Commercial Credit - TestComponent).